For health professionals
We answer. We take the client. It sticks.
Built for discharge planners, GPs, social workers and assessors who need a provider that responds today and still looks after the client next year.
2 hrs
Callback commitment
Every referral and enquiry receives a human callback within two business hours. Published, measured, kept.
1 line
Direct intake
One intake line, answered by a person who can make decisions. No switchboards, no voicemail black holes.
2 to 4
Placements that hold
Clients keep a Care Circle of two to four regular carers, so placements settle instead of churning back to you.
Why referrals to Aldera settle.
The most common reason a home care placement bounces back is churn. A rotating roster of unfamiliar carers, a client who disengages, a family who loses confidence. Aldera's model was designed against exactly that failure mode.
Every client gets a named Care Lead with a direct line you can call, a Care Circle of two to four regular carers matched by language and culture, and a structured One Story intake so clinical and personal context never gets lost between workers.
You will get confirmation when care starts, and a named contact for the life of the placement.
Current capacity
We publish an honest capacity statement here as intake opens region by region. Until then, call the intake line and we will tell you exactly what we can take on and when.
Refer a client
Fastest: call the intake line. Or send the essentials below and we will call you back within two business hours.