Will the carer come into the appointment with me?

If you want them to, yes. Many people find it useful to have someone who can remember what was said. If you would rather they waited outside, that is recorded in your One Story so it does not need discussing each time.

It depends on the arrangement in your area, and we will tell you plainly which applies to you before anything starts, including how travel is charged.

Transport

Getting out, with someone who knows the way.

To appointments, shops and the people you love, with a familiar face at the wheel.

Giving up driving is the moment a lot of people date their loss of independence to. The world shrinks to what is walkable, and then to what is inside the house.

Transport with a regular carer puts most of that back. Not just the lift, but the whole outing. Someone who knows which entrance at the hospital is easier, who waits rather than hurries, and who remembers that you always stop for a coffee on the way home.

Carers can come into an appointment with you if you want a second set of ears, and stay out of it entirely if you do not.

It is a different thing being driven by someone who knows you. Your carer knows the GP, the pharmacy and the way you like to stop for a coffee after.

Call 1300 998 928

A daughter sitting close beside her elderly mother on a sofa, looking through a family photo album.

What this actually includes

Medical and allied health appointments
Shopping trips and errands
Visits to family and friends
Community events, clubs and places of worship

People call us when

You have stopped driving, or family have started worrying about it
Appointments are being missed because getting there is the hard part
Public transport is no longer realistic with a walker or a bad day
You want to keep going to your club, your church, mosque or temple

Not sure if this is the right support?

Talk it through with a real person. No obligation, and we call back within two business hours.

Call 1300 998 928 Request a callback

Common questions

Will the carer come into the appointment with me?: If you want them to, yes. Many people find it useful to have someone who can remember what was said. If you would rather they waited outside, that is recorded in your One Story so it does not need discussing each time.
Whose car is used?: It depends on the arrangement in your area, and we will tell you plainly which applies to you before anything starts, including how travel is charged.

Social support Company that is actually company, because it is the same person each time. Post-hospital support The first few weeks home, covered properly, so there is not a second admission. Personal care Showering, dressing, grooming and medication prompts, from someone you already know.

All services How funding works

We answer the phone

Start with a conversation.

Tell us what is happening. We will help you understand the next step, with no obligation and no pressure.