Will the same person help me every time?

That is the point of the Care Circle. Two to four regular carers cover your visits, and you meet each of them properly before they work with you. If someone in the circle is away, we tell you who is coming and why, rather than sending an unfamiliar face without warning.

Can I ask for a carer of the same gender?

Yes, and for personal care most people do. Tell us at the first conversation and it becomes part of your One Story, so it never has to be raised again.

Can carers give me my medication?

Carers can prompt and remind you, help you get to your medication and make sure it is taken on time. Administering medication is a clinical task with its own rules, so tell us what you need and we will be straight with you about what we can and cannot do.

Personal care

Personal care, from someone who already knows you.

Showering, dressing, grooming and medication prompts, from someone you already know.

Personal care is the part of home care people put off the longest, and it is easy to see why. Being helped to shower is not like being helped with the vacuuming. It asks something of you.

What makes it bearable, and eventually ordinary, is familiarity. The same two to four carers, who know that you like the water hotter than most people do, that your left shoulder does not lift the way it used to, and that you would rather be dressed before anyone else arrives in the house.

That is the whole reason Aldera is built around a Care Circle instead of a roster. You explain once. After that, the person at the door already knows.

Personal care is the most personal thing we do. It should never involve a stranger. Your Care Circle learns how you like things done once, and then it stays that way.

Call 1300 998 928

An older woman warmly greeting her regular carer at the front door of her red-brick home.

What this actually includes

Help with showering, bathing and grooming
Dressing and getting ready for the day
Medication prompts and reminders
Continence support, handled with dignity
Morning and evening routines that stay your routines

People call us when

Showering has started to feel unsafe, or someone has had a fall in the bathroom
Dressing takes so long that the morning is gone before it starts
Medication is being missed, doubled, or taken at the wrong time
A hospital stay has changed what is manageable alone
Family have been helping with personal care and it is straining the relationship

Not sure if this is the right support?

Talk it through with a real person. No obligation, and we call back within two business hours.

Call 1300 998 928 Request a callback

Common questions

Will the same person help me every time?: That is the point of the Care Circle. Two to four regular carers cover your visits, and you meet each of them properly before they work with you. If someone in the circle is away, we tell you who is coming and why, rather than sending an unfamiliar face without warning.
Can I ask for a carer of the same gender?: Yes, and for personal care most people do. Tell us at the first conversation and it becomes part of your One Story, so it never has to be raised again.
Can carers give me my medication?: Carers can prompt and remind you, help you get to your medication and make sure it is taken on time. Administering medication is a clinical task with its own rules, so tell us what you need and we will be straight with you about what we can and cannot do.

Domestic assistance A hand with the house, done the way you have always done it. Overnight and 24-hour care Someone there through the night, and through the parts of the day nobody sees. Post-hospital support The first few weeks home, covered properly, so there is not a second admission.

All services How funding works

We answer the phone

Start with a conversation.

Tell us what is happening. We will help you understand the next step, with no obligation and no pressure.