Our services
Nine services, one operating rule: the same small team of carers, every visit. Because help only feels like help when you know the person giving it.
01
Personal care is the most personal thing we do. It should never involve a stranger. Your Care Circle learns how you like things done once, and then it stays that way.
02
The same carer learns where everything lives, which sheets go on which bed, and how you like the kitchen left. You stop explaining and start trusting.
The consistency difference
“A hand with the house, done the way you have always done it.”
Delivered by your Care Circle, guided by your One Story, accountable to your named Care Lead.
03
The same carer who cooks with you learns exactly how you like it. The right amount of salt, the pan you always use, the way your mother made it.
04
It is a different thing being driven by someone who knows you. Your carer knows the GP, the pharmacy and the way you like to stop for a coffee after.
The consistency difference
“To appointments, shops and the people you love, with a familiar face at the wheel.”
Delivered by your Care Circle, guided by your One Story, accountable to your named Care Lead.
05
Real companionship cannot be rostered randomly. Friendship grows between the same two people, over cups of tea, card games and conversation that picks up where it left off.
06
You can only rest if you trust who is stepping in. Respite with Aldera means the person covering for you already knows the One Story, the routines and the names.
The consistency difference
“A proper break for family carers, without handing over to a stranger.”
Delivered by your Care Circle, guided by your One Story, accountable to your named Care Lead.
07
For someone living with dementia, a new face is not a minor inconvenience. It is a stressful event. A Care Circle of two to four people is not a nicety here, it is the service working the way it has to.
The consistency difference
“Familiar faces and unchanging routines, which is the one thing dementia care cannot do without.”
Delivered by your Care Circle, guided by your One Story, accountable to your named Care Lead.
08
Overnight is when unfamiliarity is hardest. Waking at 3am to a face you do not recognise is frightening. Night cover comes from inside the Care Circle wherever we can arrange it.
The consistency difference
“Someone there through the night, and through the parts of the day nobody sees.”
Delivered by your Care Circle, guided by your One Story, accountable to your named Care Lead.
09
Coming home is the highest-risk fortnight there is. It is not the time to meet a different worker every day while you are still working out what you can manage.
The consistency difference
“The first few weeks home, covered properly, so there is not a second admission.”
Delivered by your Care Circle, guided by your One Story, accountable to your named Care Lead.
Most families are not sure. That is normal. Call us and describe an ordinary week, and we will tell you honestly what would help, what it costs and what the government pays.
We answer the phone
Tell us what is happening. We will help you understand the next step, with no obligation and no pressure.
Monday to Friday, 9am to 5pm. Call us and a real person answers. Enquire online and we phone you back within two business hours.