How quickly can support start?

It depends on your suburb and on the hours you need. Call us with the discharge date and you will get a specific answer about what we can cover and when, including if the answer is that we cannot help yet.

Do I need funding in place first?

No. Support can be arranged privately while any funding is still being sorted out, and we will explain the costs in dollars before anything starts. For how government funding works, see our funding page, and for your own numbers, myagedcare.gov.au and a phone call with us.

Can a hospital or GP refer directly?

Yes. Discharge planners, GPs, geriatricians and allied health teams can refer directly, and there is a page for health professionals with what we need to act on the same day.

Post-hospital support

The fortnight after hospital is the one that matters.

The first few weeks home, covered properly, so there is not a second admission.

Discharge tends to happen faster than families expect, often with a day of notice, and the fortnight that follows is when readmissions happen. Someone is home, tired, less steady than they were, on medication they are not used to, in a house that has not been shopped for.

This is the one service where speed matters more than anything else, so we treat it that way. Tell us what the discharge date is and you will get a straight answer about what we can cover and from when, rather than being added to a waitlist.

It also does not have to be permanent. A lot of people use post-hospital support for three or four weeks and then stop, or scale down to a fortnightly visit. That is a completely normal way to use it.

Coming home is the highest-risk fortnight there is. It is not the time to meet a different worker every day while you are still working out what you can manage.

Call 1300 998 928

An older woman warmly greeting her regular carer at the front door of her red-brick home.

What this actually includes

Cover from the day of discharge, not a week later
Help with showering, dressing and getting around while confidence returns
Meals, shopping and the household while you are not up to it
Transport to follow-up appointments
A named Care Lead who talks to the family, and to the discharge planner if you want

People call us when

A discharge date has been set and nothing is arranged at home
A fall, a fracture, a stroke or surgery has changed what is manageable
The house needs shopping, cleaning and a meal before anyone walks back into it
Family have taken leave to cover the first week and it runs out
A discharge planner, GP or allied health team is looking for capacity now

Not sure if this is the right support?

Talk it through with a real person. No obligation, and we call back within two business hours.

Call 1300 998 928 Request a callback

Common questions

How quickly can support start?: It depends on your suburb and on the hours you need. Call us with the discharge date and you will get a specific answer about what we can cover and when, including if the answer is that we cannot help yet.
Do I need funding in place first?: No. Support can be arranged privately while any funding is still being sorted out, and we will explain the costs in dollars before anything starts. For how government funding works, see our funding page, and for your own numbers, myagedcare.gov.au and a phone call with us.
Can a hospital or GP refer directly?: Yes. Discharge planners, GPs, geriatricians and allied health teams can refer directly, and there is a page for health professionals with what we need to act on the same day.

Personal care Showering, dressing, grooming and medication prompts, from someone you already know. Overnight and 24-hour care Someone there through the night, and through the parts of the day nobody sees. Transport To appointments, shops and the people you love, with a familiar face at the wheel.

All services How funding works

We answer the phone

Start with a conversation.

Tell us what is happening. We will help you understand the next step, with no obligation and no pressure.